Privacy Policy

Who We Are

R22E is an independent creative technology studio. This Privacy Policy explains how we collect, use, store, and protect information when you visit https://r22e.com or use our products — including RelaySub, Gelim, and RDM (Relay Download Manager). By using our website or apps, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Services.

Information You Provide to Us

We only ask for information that is necessary to provide a service you have requested. Depending on how you use the Services, this may include:

• Account details — if you create an account, your name, email address, and either a password or the basic profile information shared by Google when you choose to sign in with Google.
• Newsletter — the email address you submit to subscribe to product updates.
• Contact requests — your name, email address, and the contents of any message you send through our contact form or by email.
• Store orders — if you purchase a digital product, the details needed to fulfil and record your order. Card payments are handled by our payment provider and are never stored on our own servers.

Information Collected Automatically

When you visit our website, we automatically receive limited technical data that is standard for operating an online service, such as your IP address, browser and device type, referring pages, and general usage activity. We use this information to keep the Services secure, diagnose problems, and understand how our products are used. We do not use invasive advertising networks or cross-site tracking.

Subtitles and the RelaySub Tool

RelaySub is a browser-based subtitle translator. The subtitle files you open are processed to generate a translation and are sent to a third-party machine-translation service only for that purpose. We do not store your subtitle files on our servers, and they are not retained after your session ends. You are responsible for ensuring you have the right to translate any file you upload.

How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and provide the features you request.
• To respond to your messages and support requests.
• To send newsletters or product updates, which you can opt out of at any time.
• To process and deliver store purchases.
• To operate, secure, maintain, and improve our website and apps.
• To comply with legal obligations and enforce our Terms of Use.

Cookies and Similar Technologies

We use a small number of cookies that are essential for the website to function — for example, to keep you signed in and to help protect against fraudulent activity. We do not use cookies for third-party advertising. You can control or delete cookies through your browser settings, although some features may not work properly without them.

Third-Party Services We Rely On

We use trusted third-party providers to run the Services. These may include:

• Cloudflare — website hosting, storage, and security infrastructure.
• Google — optional “Sign in with Google” authentication.
• Apple App Store — distribution of, and subscriptions for, our mobile apps.
• A machine-translation provider — used by RelaySub to translate subtitle text.
• Email and payment providers — used to deliver newsletters and process store orders.

How We Store and Protect Your Data

Your data is stored on secure, industry-standard cloud infrastructure. We limit access to the information we hold and apply reasonable technical and organisational measures to protect it. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law. Account information is retained while your account is active; if you ask us to delete your account, we will remove your personal data except where we are legally required to keep it. Subtitle files processed by RelaySub are not retained.

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information. We share information only with the service providers described above, when required by law, or where necessary to protect our rights and the safety of our users.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to or restrict certain processing. You can also unsubscribe from our emails at any time using the link in each message. To exercise any of these rights, contact us at hello@r22e.com and we will respond within a reasonable time.

Children’s Privacy

Our products are not directed to children under the age of 13 (or the minimum age required in your country), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us and we will delete it.

International Users

R22E operates online and may process and store information on servers located in different countries. By using our website or apps, you understand that your information may be transferred to and processed in locations outside your own.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our products or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. Where appropriate, we will provide additional notice of significant changes.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at hello@r22e.com.